VMS-BAU GMBH Return & Refund Policy

Effective Date: October 30, 2025

At vms-bau.com, we strive to ensure complete satisfaction with every purchase you make. If you are not entirely satisfied with your order, we are here to help.

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1. Return Time Limit

You have 14 calendar days from the date you receive your item to request a return. Requests submitted after this 14-day window unfortunately cannot be accepted.

2. Return Conditions

To be eligible for a return and full refund, your item must meet the following criteria:

• The item must be unused, unworn, and in the exact same condition that you received it.
• It must be in its original, undamaged packaging, including all manuals, accessories, and tags where applicable.
• Proof of purchase (such as your order confirmation email or order number) must be provided.

3. Non-Returnable Items

Certain types of goods are exempt from being returned, including perishable goods, intimate or sanitary items, hazardous materials, or flammable liquids and gases. Sale items or gift cards are also final sale and cannot be returned unless required by applicable law.

4. Refund Process & Timelines

Once we receive and inspect your returned item at our facility, we will send you an email notification to confirm receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed promptly. A credit will automatically be applied to your credit card or original method of payment within 5 to 10 business days, depending on your financial institution's processing times.

5. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item). Shipping costs are non-refundable.

6. Contact Us

If you have any questions regarding your return, need assistance, or wish to obtain the correct return shipping address, please contact our support team prior to sending any items back:

Email: service@vms-bau.com