VMS-BAU GMBH Shipping Policy

Effective Date: October 30, 2025

At vms-bau.com, we are committed to providing an efficient and reliable shipping experience for all our customers. Please review the details below regarding how we handle your orders, transit arrangements, and delivery expectations.

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1. Order Processing Time

Once your payment is successfully verified, our fulfillment team begins preparing your package for shipment. We aim to process and dispatch all orders within 24 hours (excluding weekends and public holidays). Please note that this processing time is separate from and precedes the transit time once the package leaves our warehouse.

2. Shipping Methods & Carriers

To ensure your items arrive safely and promptly, we partner with world-class international logistics providers. Depending on your destination and the weight or dimensions of your package, your order will be shipped via one of the following trusted carriers:

• DHL: Known for expedited international shipping and reliable global coverage.
• FedEx: Offers a variety of tailored shipping solutions for timely door-to-door delivery.
• UPS: Provides comprehensive tracking and dependable service for both domestic and international shipments.

3. Tracking Your Order

Once your order has been dispatched from our facility, you will receive a shipping confirmation notification via email containing your individual tracking number. This allows you to monitor the live status of your shipment directly through the carrier's official website. If you encounter any issues tracking your order, please do not hesitate to contact our support team.

4. Shipping Transit Times & Delays

Shipping transit times vary depending on your destination country and the specific service level selected at checkout. Please ensure that your shipping address is accurate and complete during checkout to prevent any unnecessary routing delays.

While we make every effort to ensure your package arrives on time, VMS-BAU GMBH cannot be held responsible for delivery delays caused by local customs clearance procedures, severe weather conditions, or unforeseen carrier disruptions. However, we will always do our best to assist you in tracking and resolving any delivery issues.

5. Contact Us

If you have any questions or require further assistance regarding our shipping policy or your active order, please feel free to reach out to us at:

Email: service@vms-bau.com